It is our policy to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.

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That being said, Ethereal Creations do not accept refunds or exchanges for change of mind purchases or for incorrect choices due to failure to read detailed product descriptions.

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We provide all information needed to make an informed decision as to whether the product being sold is suited to your needs.

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Please note, it is the buyer’s responsibility to make sure that the correct colour/size/length combination is chosen, within each product listing. We will not be held responsible for incorrect choices.

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If you have any questions in regard to any of our products, please email us via our Contact page on the website or message us on Facebook prior to checking out and making payment.

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We are always here to help our lovely customers.

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HANDMADE ITEMS

Due to the handmade and repurposed and upcycled elements of our products, there may be slight variations. This is part of the charm of handmade items.

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SALE ITEMS

We do not offer any refunds or exchanges on any SALE ITEMS.

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LATE DELIVERY

We do not offer any refunds for orders that arrive late or not when you expected them. We state clearly that our processing time is approx 9 to 15 work days and during holiday periods this can be extended up to 3 weeks.

The processing time DOES NOT include weekends, public holidays or the Christmas week break.

We can not be held responsible for postal delays or items not arriving on time for BIRTHDAYS or CHRISTMAS for obvious reasons.

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OH NO! Our product is faulty, what now?

Please inform Ethereal Creations ASAP if you have received incorrect or faulty items and we will work with you to sort out the easiest way to rectify the issue! Unfortunately, we are only human and mistakes and mishaps can happen. We will cover the return postage for our own faults.